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Frequently Asked Questions

 


   

What kind of shoes can be built up?

Men's and Women's dress shoes, sandals, athletic shoes, work boots and more. We are unable to make corrections on Nike Air or Ecco brand shoes, due to the air bladder within the sole.  We only make corrections to new shoes, so please do not send us previously worn shoes.

Be sure that your shoes are good quality!  The correction cost is the same, but a poor quality shoe will not last, and will cost you more in the long run as you will have to replace your shoes more often.

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What kind of corrections can be done?

All corrections are made by carefully cutting apart the sole and inserting the correction within the existing soling material.  This allows the wearer to be walking on the same soling surface in both shoes, affording better traction and safety to the wearer.  It also provides for an unobtrusive correction, which in many cases is barely noticeable.  We are able to do wedge (heel only), full sole, lateral and medial lifts, with your prescription.

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How do I send you my shoes for correction?

Place your new shoes in a sturdy box along with the completed order form and prescription and ship them to our shop. Once the work is complete, your shoes will be returned to you in the same box when possible. You may send your shoes to us by whatever carrier is best for you. They will be returned by UPS. Please make sure you include a street address as UPS can not deliver to a post office box.

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How do I pay for my order?

We accept Visa, Mastercard, American Express, debit and PayPal®.

If you plan to use PayPal®, click on the PayPal® link on the order page and follow the instructions.

If you are paying by any other method, please go to the order page and follow the instructions listed there. Please be sure that you complete and print the order form and include it in the box with your shoe.  Payments made by credit or debit card will be charged for the price of correction and return shipping when the work is complete.

Please note that we can not accept cash or personal checks.

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What if I don't have a copy of my prescription?

Having had the same correction for many years, some people no longer have a written prescription in hand. If you are confident that your know your correction amount and type of lift, we will perform the correction without a written prescription

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Last modified: 09/01/09.